Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Wow - the first book you must read if you want to know about coaching, 31 Aug 2008
Simply the best. Its meant to be 5 stars but I made an error! Oops

You don't need to say more than that. The GROW model is simple, powerful, and works! The number of issues and topics related to coaching these days can begin to overcomplicate the issue. At its heart is a process for raising awareness and generating responsibility. End of story.

If you read this book, try it out and make a difference by helping someone else - it will be worthwhile.

One of the most accessible and influential books on Coaching, 25 Aug 2008
In this highly influential book, Sir John Whitmore describes what he believes coaching is, how it can be used, and the skills required for coaching. Whitmore also outlines his GROW model which can be used both in a personal, corporate and team context.

Chapters 1 to 4
explore what coaching is

Chapters 5 and 6
look at the skills of questioning

Chapters 7 to 10
introduce Whitmore's GROW model - Goals, Reality,Options and Will

Subsequent chapters discuss a range of topics - including motivation, coaching the corporation, feedback and assessment and coaching teams. Whitmore also includes chapters on emotional intelligence and spirtual intelligence and their relation to coaching.

This book is underpinned by Whitmore's belief in the values and potential of coaching and his emphasis on the performance-related, psychological principles on which he believes coaching is based. In this third edition, Whitmore explains more fully the principles of coaching and illustrates them with simple analogies both from business and sport.

This is an accessible and clearly written book which gives an invaluable introduction to the principles of coaching and the widely used GROW model. Each of the elements of the GROW model are carefully delineated with supporting coaching questions. This book is useful for all new coaches and managers using coaching skills in performance management - particularly, if they would like a model to complement outcomes based coaching models they may be aready be using in business or corporate coaching.



A very good introduction to coaching, 25 Apr 2008
Coaching for Performance by John Whitmore describes the skills and the art of coaching, as well as the benefits. The book is a very good introduction to coaching and is written in a very easy to read style.

A great guide for anyone in the training industry, 13 Jan 2007
Clear and with a straight forward layout, this book makes some relatively complex ideas very simple. I train drivers and instructors, and have made this one of my recommended texts due to the success I have had following Whitmore's approach. I use many of the techniques in the book as part of my training course. Enjoyable and inspiring to read, if you are stuck wondering which of the bewildering array of coaching books will give you a comprehensive yet understandable introduction to the subject - this is the one.

The "Grandfather" of Coaching Books - and Still One of the Best!, 23 Dec 2005
This book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Wow - the first book you must read if you want to know about coaching, 31 Aug 2008
Simply the best. Its meant to be 5 stars but I made an error! Oops

You don't need to say more than that. The GROW model is simple, powerful, and works! The number of issues and topics related to coaching these days can begin to overcomplicate the issue. At its heart is a process for raising awareness and generating responsibility. End of story.

If you read this book, try it out and make a difference by helping someone else - it will be worthwhile.

One of the most accessible and influential books on Coaching, 25 Aug 2008
In this highly influential book, Sir John Whitmore describes what he believes coaching is, how it can be used, and the skills required for coaching. Whitmore also outlines his GROW model which can be used both in a personal, corporate and team context.

Chapters 1 to 4
explore what coaching is

Chapters 5 and 6
look at the skills of questioning

Chapters 7 to 10
introduce Whitmore's GROW model - Goals, Reality,Options and Will

Subsequent chapters discuss a range of topics - including motivation, coaching the corporation, feedback and assessment and coaching teams. Whitmore also includes chapters on emotional intelligence and spirtual intelligence and their relation to coaching.

This book is underpinned by Whitmore's belief in the values and potential of coaching and his emphasis on the performance-related, psychological principles on which he believes coaching is based. In this third edition, Whitmore explains more fully the principles of coaching and illustrates them with simple analogies both from business and sport.

This is an accessible and clearly written book which gives an invaluable introduction to the principles of coaching and the widely used GROW model. Each of the elements of the GROW model are carefully delineated with supporting coaching questions. This book is useful for all new coaches and managers using coaching skills in performance management - particularly, if they would like a model to complement outcomes based coaching models they may be aready be using in business or corporate coaching.



A very good introduction to coaching, 25 Apr 2008
Coaching for Performance by John Whitmore describes the skills and the art of coaching, as well as the benefits. The book is a very good introduction to coaching and is written in a very easy to read style.

A great guide for anyone in the training industry, 13 Jan 2007
Clear and with a straight forward layout, this book makes some relatively complex ideas very simple. I train drivers and instructors, and have made this one of my recommended texts due to the success I have had following Whitmore's approach. I use many of the techniques in the book as part of my training course. Enjoyable and inspiring to read, if you are stuck wondering which of the bewildering array of coaching books will give you a comprehensive yet understandable introduction to the subject - this is the one.

The "Grandfather" of Coaching Books - and Still One of the Best!, 23 Dec 2005
This book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Boring - we've heard it all before, 20 Apr 2008
Yet another management book that takes what we already know, dresses it up and then sells it back to us. Nothing new, nothing original, nothing worth paying for. Give it a miss!

Lead better, 11 Feb 2008
Great stuff from Jo Owen. I've always tried to play the straight man with my guys. If they're bad, I will quite literally lead them round the office by their nose, over desks and chairs, for five minutes or so to show them what happens to muppets. However if they come up with the goods, they get tossed a sweetener - Burtons voucher, golf brolley etc. Jo Owen gives me something to add to my arsenal. We've now started on a more 'human relations' route in the team, with feedback sessions on 'how does that make you feel' and 'how to value yourself and your colleagues'. I might think it's a lot of old cobblers myself, but if it keeps the troops happy, I'm happy.

A cracking book, 22 Jul 2007
This book is fantastic. A real eye-opener. It says obvious things when you read it, but you'd never think of it otherwise. A cracking read, and should be a must for anyone responsible for a team.

In My Top Three, 26 Aug 2006
I've read enough management books to fill an MBA course, but this is head and shoulders above most of them, and is easily one to the top three I've managed to finish. If you're wondering how to motivate a team, how to stay positive and how to inspire you'll find common sense answers here. It will give you the confidence and understanding that while we can't all be Winston Churchill, Alex Ferguson or Billy Graham, we can still lead effectively and powerfully in our own way.
There's not many books, never mind business books, that I finish and immeadiately want to start again, but this is one of them. It's easy to read, employs an enjoyable dry wit and knocks the galloping balderdash of so many American development gurus into a cocked hat. Read and enjoy.

Astonishing. Really., 30 Jun 2006
I've read just about every business book there is. I love them. This book, however, stands out as one that I would totally recommend to anyone in a management postion - or anyone who wants to be there. Practical advice abounds, as does humour. It's very honest about the challenges of work, of leading a team and the snippets of wisdom are priceless. Put it like this - I've been buying stuff on amazon for years and this is the first review i think I've written! I've just started a job leading a small team and this book is helping me cope with all the new challenges it brings. Buy it.

Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Wow - the first book you must read if you want to know about coaching, 31 Aug 2008
Simply the best. Its meant to be 5 stars but I made an error! Oops

You don't need to say more than that. The GROW model is simple, powerful, and works! The number of issues and topics related to coaching these days can begin to overcomplicate the issue. At its heart is a process for raising awareness and generating responsibility. End of story.

If you read this book, try it out and make a difference by helping someone else - it will be worthwhile.

One of the most accessible and influential books on Coaching, 25 Aug 2008
In this highly influential book, Sir John Whitmore describes what he believes coaching is, how it can be used, and the skills required for coaching. Whitmore also outlines his GROW model which can be used both in a personal, corporate and team context.

Chapters 1 to 4
explore what coaching is

Chapters 5 and 6
look at the skills of questioning

Chapters 7 to 10
introduce Whitmore's GROW model - Goals, Reality,Options and Will

Subsequent chapters discuss a range of topics - including motivation, coaching the corporation, feedback and assessment and coaching teams. Whitmore also includes chapters on emotional intelligence and spirtual intelligence and their relation to coaching.

This book is underpinned by Whitmore's belief in the values and potential of coaching and his emphasis on the performance-related, psychological principles on which he believes coaching is based. In this third edition, Whitmore explains more fully the principles of coaching and illustrates them with simple analogies both from business and sport.

This is an accessible and clearly written book which gives an invaluable introduction to the principles of coaching and the widely used GROW model. Each of the elements of the GROW model are carefully delineated with supporting coaching questions. This book is useful for all new coaches and managers using coaching skills in performance management - particularly, if they would like a model to complement outcomes based coaching models they may be aready be using in business or corporate coaching.



A very good introduction to coaching, 25 Apr 2008
Coaching for Performance by John Whitmore describes the skills and the art of coaching, as well as the benefits. The book is a very good introduction to coaching and is written in a very easy to read style.

A great guide for anyone in the training industry, 13 Jan 2007
Clear and with a straight forward layout, this book makes some relatively complex ideas very simple. I train drivers and instructors, and have made this one of my recommended texts due to the success I have had following Whitmore's approach. I use many of the techniques in the book as part of my training course. Enjoyable and inspiring to read, if you are stuck wondering which of the bewildering array of coaching books will give you a comprehensive yet understandable introduction to the subject - this is the one.

The "Grandfather" of Coaching Books - and Still One of the Best!, 23 Dec 2005
This book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Boring - we've heard it all before, 20 Apr 2008
Yet another management book that takes what we already know, dresses it up and then sells it back to us. Nothing new, nothing original, nothing worth paying for. Give it a miss!

Lead better, 11 Feb 2008
Great stuff from Jo Owen. I've always tried to play the straight man with my guys. If they're bad, I will quite literally lead them round the office by their nose, over desks and chairs, for five minutes or so to show them what happens to muppets. However if they come up with the goods, they get tossed a sweetener - Burtons voucher, golf brolley etc. Jo Owen gives me something to add to my arsenal. We've now started on a more 'human relations' route in the team, with feedback sessions on 'how does that make you feel' and 'how to value yourself and your colleagues'. I might think it's a lot of old cobblers myself, but if it keeps the troops happy, I'm happy.

A cracking book, 22 Jul 2007
This book is fantastic. A real eye-opener. It says obvious things when you read it, but you'd never think of it otherwise. A cracking read, and should be a must for anyone responsible for a team.

In My Top Three, 26 Aug 2006
I've read enough management books to fill an MBA course, but this is head and shoulders above most of them, and is easily one to the top three I've managed to finish. If you're wondering how to motivate a team, how to stay positive and how to inspire you'll find common sense answers here. It will give you the confidence and understanding that while we can't all be Winston Churchill, Alex Ferguson or Billy Graham, we can still lead effectively and powerfully in our own way.
There's not many books, never mind business books, that I finish and immeadiately want to start again, but this is one of them. It's easy to read, employs an enjoyable dry wit and knocks the galloping balderdash of so many American development gurus into a cocked hat. Read and enjoy.

Astonishing. Really., 30 Jun 2006
I've read just about every business book there is. I love them. This book, however, stands out as one that I would totally recommend to anyone in a management postion - or anyone who wants to be there. Practical advice abounds, as does humour. It's very honest about the challenges of work, of leading a team and the snippets of wisdom are priceless. Put it like this - I've been buying stuff on amazon for years and this is the first review i think I've written! I've just started a job leading a small team and this book is helping me cope with all the new challenges it brings. Buy it.


Don't Fear Change., 19 Oct 2007
A fantastic book on how to make necessary change in an organization by overcoming the inertia of "doing things the way they've always been done." I constantly run through the 8 steps in my mind when I am thinking about ways to help all of us continue to align our people to new ideas or more effective field strategies.

A good start, just the beginning, 03 Oct 2007
How many change initiatives have gone horribly wrong, most according to research. This book is a start, a good start into the field and a very big field indeed. It is still contemporary, easy to read and digest and doesn't try to get into the minutia, the eight stage strategy should be taken as a plausible logical approach which has a higher chance of working than most efforts we see. Don't do what many managers do and come running back from corporate leadership seminars all fired up thinking this book will solve everthing.

Of at least of one thing we can be sure of, Change Management is incredibly difficult (Kanter et al 1992) to make sense of. Always challenging and impossibly confusing though paradoxically now with many elements well researched by agents buried in the strata of academia, consultancy and change. And yet, frequently more than fifty percent (Kotter 1996) of all change initiatives fail.

Go on to read stuff from Hope-Hailey, Senge, Kanter, Schein & Beer and Noria and then the complexities begin to show.


Insight into the world of Change, 27 May 2007
One of the best books on strategic change resistance and gaining sponsorship you will ever read. I have used and continue to use the eight step framework for all my change programmes.

Well written, easy to read and practical.

Packed with Knowledge!, 24 Jun 2005
The picture on the cover of John P. Kotter's book tells it all: a group of penguins are shuffling their feet nervously on an icy precipice, while one brave bird leaps for the water below. The question is, which penguin are you? In too many organizations, executives shy away from the precipice, while someone lower down in the pecking order jumps in to test the landing conditions. Kotter says managers and leaders are quite different. A manager, he explains, is trained to think in a linear, one-two-three, risk-limiting way. Transformational change, however, can only be attained when true leaders push forward on several fronts at once - eight of them to be exact. Every successful change initiative begins with a coalition of leaders who create a sense of urgency. Kotter's book stems from a 1995 Harvard Business Review article titled, "Leading Change: Why Transformation Efforts Fail." It will probably sound hauntingly familiar to managers who have watched change initiatives begin in the front courtyard with a marching band and end a few months later, ushered out the back door like a diner who can't pay the tab. If you want to know why your last change initiative fizzled, we say read this book. Better yet, study it to ensure that your next leap of faith is a flying success.

The leading change process model, 12 Jan 2005
Organisations need change. We all know that. But how can an organisation adopt great ideas, tools, and methods, absorbing them in a way to stimulate change and get superior results?

Harvard-professor John P. Kotter has been observing this process for almost 30 years. What intrigues him is why some leaders are able to take these tools and methods and get their organizations to change dramatically - while most do not.

How many times have we not seen somebody get very excited about some new tool (CRM, e-business, etc.)? Yet two years later there is no performance improvement at all. Often because most of the organisation has rejected the change needed to make it happen.

When people need to make big changes significantly and effectively, Kotter finds that there are generally eight basic things that must happen:

1. INSTILL A SENSE OF URGENCY. Identifying existing or potential crises or opportunities. Confronting reality, in the words of Execution-authors, Charan and Bossidy.

2. PICK A GOOD TEAM. Assembling a strong guiding coalition with enough power to lead the change effort. And make them work as a team, not a committee!

3. CREATE A VISION AND SUPPORTING STRATEGIES. We need a clear sense of purpose and direction. In less successful situations you generally find plans and budgets, but no vision and strategy; or the strategies are so superficial that they have no credibility.

4. COMMUNICATE. As many people as possible need to hear the mandate for change loud and clear, with messages sent out consistently and often. Forget the boring memos that nobody reads! Try using videos, speeches, kick-off meetings, workshops in small units, etc. Also important is the teaching of new behaviours by the example of the guiding coalition

5. REMOVE OBSTACLES. Get rid of anything blocking change, like bosses stuck in the old ways or lack of information systems. Encourage risk-taking and non-traditional ideas, activities, and actions. Empowerment is moving obstacles out of peoples' way so they can make something happen, once they've got the vision clear in their heads.

6. CHANGE FAST. Little quick wins are essential for creating momentum and providing sufficient credibility to pat the hard-working people on the back and to diffuse the cynics. Remember to recognize and reward employees involved in the improvements.

7. KEEP ON CHANGING. After change organizations get rolling and have some wins, they don't stop there. They go back and make wave after wave of other actions necessary for long-term, significant change. Successful change leaders don't drop the sense of urgency. On top of that, they are very systematic about figuring out all of the pieces they need to have in place before they declare victory.

8. MAKE CHANGE STICK. The last big step is nailing big change to the floor and making sure it sticks. And the way things stick is through culture. If you can create a totally new culture around some new way of managing, it will stay. It won't live on if it is dependent on one boss or a couple of enthusiastic people who will eventually move on.

We can divide these eight steps in three main processes. The first four steps focus on de-freezing the organization. The next three steps make change happen. The last step re-freezes the organization on the next rung on the ladder.

I've personally used Kotter's change process in several e-business projects. It has helped me a lot. I highly recommend that you buy this easy-to-read and affordable book. Alternatively, read his Harvard Business Review article from Mar/Apr 1995 on the same subject.

Peter Leerskov,
MSc in International Business (Marketing & Management) and Graduate Diploma in E-business

Before such workplace innovations as e-mail and microwaves in the staff rooms, there were personnel departments who placed job adverts, dutifully sorted applications and passed round the odd memo on staff incentive schemes. Today we have HR divisions, as business finally realises that its best resource is the human element of its organisation. This book is a complete manual for the new breed of manager who sees staff as something more than numbers on the payroll. Everything you need to develop strategies for recruiting, training and motivating staff is here. From the job description to the golden handshake. Beginning with the basics of what makes an effective HR manager, through to recognising your staff's needs and meeting them, to overcoming barriers to organisational motivation and rewarding good employees. This book is filled with useful models on everything from how to formalise policies (such as health and safety), training, equal opportunities monitoring and keeping good HR records. At its basic level, it is an invaluable tool for anyone who has staff to deal with as it sets out simply and practically how to manage your company's most important asset--its people. This is the seventh edition of this manual and the author has included new chapters on the employment relationship, selection interviewing, performance management and organisational culture. --Kristen Bowditch

Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Wow - the first book you must read if you want to know about coaching, 31 Aug 2008
Simply the best. Its meant to be 5 stars but I made an error! Oops

You don't need to say more than that. The GROW model is simple, powerful, and works! The number of issues and topics related to coaching these days can begin to overcomplicate the issue. At its heart is a process for raising awareness and generating responsibility. End of story.

If you read this book, try it out and make a difference by helping someone else - it will be worthwhile.

One of the most accessible and influential books on Coaching, 25 Aug 2008
In this highly influential book, Sir John Whitmore describes what he believes coaching is, how it can be used, and the skills required for coaching. Whitmore also outlines his GROW model which can be used both in a personal, corporate and team context.

Chapters 1 to 4
explore what coaching is

Chapters 5 and 6
look at the skills of questioning

Chapters 7 to 10
introduce Whitmore's GROW model - Goals, Reality,Options and Will

Subsequent chapters discuss a range of topics - including motivation, coaching the corporation, feedback and assessment and coaching teams. Whitmore also includes chapters on emotional intelligence and spirtual intelligence and their relation to coaching.

This book is underpinned by Whitmore's belief in the values and potential of coaching and his emphasis on the performance-related, psychological principles on which he believes coaching is based. In this third edition, Whitmore explains more fully the principles of coaching and illustrates them with simple analogies both from business and sport.

This is an accessible and clearly written book which gives an invaluable introduction to the principles of coaching and the widely used GROW model. Each of the elements of the GROW model are carefully delineated with supporting coaching questions. This book is useful for all new coaches and managers using coaching skills in performance management - particularly, if they would like a model to complement outcomes based coaching models they may be aready be using in business or corporate coaching.



A very good introduction to coaching, 25 Apr 2008
Coaching for Performance by John Whitmore describes the skills and the art of coaching, as well as the benefits. The book is a very good introduction to coaching and is written in a very easy to read style.

A great guide for anyone in the training industry, 13 Jan 2007
Clear and with a straight forward layout, this book makes some relatively complex ideas very simple. I train drivers and instructors, and have made this one of my recommended texts due to the success I have had following Whitmore's approach. I use many of the techniques in the book as part of my training course. Enjoyable and inspiring to read, if you are stuck wondering which of the bewildering array of coaching books will give you a comprehensive yet understandable introduction to the subject - this is the one.

The "Grandfather" of Coaching Books - and Still One of the Best!, 23 Dec 2005
This book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Boring - we've heard it all before, 20 Apr 2008
Yet another management book that takes what we already know, dresses it up and then sells it back to us. Nothing new, nothing original, nothing worth paying for. Give it a miss!

Lead better, 11 Feb 2008
Great stuff from Jo Owen. I've always tried to play the straight man with my guys. If they're bad, I will quite literally lead them round the office by their nose, over desks and chairs, for five minutes or so to show them what happens to muppets. However if they come up with the goods, they get tossed a sweetener - Burtons voucher, golf brolley etc. Jo Owen gives me something to add to my arsenal. We've now started on a more 'human relations' route in the team, with feedback sessions on 'how does that make you feel' and 'how to value yourself and your colleagues'. I might think it's a lot of old cobblers myself, but if it keeps the troops happy, I'm happy.

A cracking book, 22 Jul 2007
This book is fantastic. A real eye-opener. It says obvious things when you read it, but you'd never think of it otherwise. A cracking read, and should be a must for anyone responsible for a team.

In My Top Three, 26 Aug 2006
I've read enough management books to fill an MBA course, but this is head and shoulders above most of them, and is easily one to the top three I've managed to finish. If you're wondering how to motivate a team, how to stay positive and how to inspire you'll find common sense answers here. It will give you the confidence and understanding that while we can't all be Winston Churchill, Alex Ferguson or Billy Graham, we can still lead effectively and powerfully in our own way.
There's not many books, never mind business books, that I finish and immeadiately want to start again, but this is one of them. It's easy to read, employs an enjoyable dry wit and knocks the galloping balderdash of so many American development gurus into a cocked hat. Read and enjoy.

Astonishing. Really., 30 Jun 2006
I've read just about every business book there is. I love them. This book, however, stands out as one that I would totally recommend to anyone in a management postion - or anyone who wants to be there. Practical advice abounds, as does humour. It's very honest about the challenges of work, of leading a team and the snippets of wisdom are priceless. Put it like this - I've been buying stuff on amazon for years and this is the first review i think I've written! I've just started a job leading a small team and this book is helping me cope with all the new challenges it brings. Buy it.


Don't Fear Change., 19 Oct 2007
A fantastic book on how to make necessary change in an organization by overcoming the inertia of "doing things the way they've always been done." I constantly run through the 8 steps in my mind when I am thinking about ways to help all of us continue to align our people to new ideas or more effective field strategies.

A good start, just the beginning, 03 Oct 2007
How many change initiatives have gone horribly wrong, most according to research. This book is a start, a good start into the field and a very big field indeed. It is still contemporary, easy to read and digest and doesn't try to get into the minutia, the eight stage strategy should be taken as a plausible logical approach which has a higher chance of working than most efforts we see. Don't do what many managers do and come running back from corporate leadership seminars all fired up thinking this book will solve everthing.

Of at least of one thing we can be sure of, Change Management is incredibly difficult (Kanter et al 1992) to make sense of. Always challenging and impossibly confusing though paradoxically now with many elements well researched by agents buried in the strata of academia, consultancy and change. And yet, frequently more than fifty percent (Kotter 1996) of all change initiatives fail.

Go on to read stuff from Hope-Hailey, Senge, Kanter, Schein & Beer and Noria and then the complexities begin to show.


Insight into the world of Change, 27 May 2007
One of the best books on strategic change resistance and gaining sponsorship you will ever read. I have used and continue to use the eight step framework for all my change programmes.

Well written, easy to read and practical.

Packed with Knowledge!, 24 Jun 2005
The picture on the cover of John P. Kotter's book tells it all: a group of penguins are shuffling their feet nervously on an icy precipice, while one brave bird leaps for the water below. The question is, which penguin are you? In too many organizations, executives shy away from the precipice, while someone lower down in the pecking order jumps in to test the landing conditions. Kotter says managers and leaders are quite different. A manager, he explains, is trained to think in a linear, one-two-three, risk-limiting way. Transformational change, however, can only be attained when true leaders push forward on several fronts at once - eight of them to be exact. Every successful change initiative begins with a coalition of leaders who create a sense of urgency. Kotter's book stems from a 1995 Harvard Business Review article titled, "Leading Change: Why Transformation Efforts Fail." It will probably sound hauntingly familiar to managers who have watched change initiatives begin in the front courtyard with a marching band and end a few months later, ushered out the back door like a diner who can't pay the tab. If you want to know why your last change initiative fizzled, we say read this book. Better yet, study it to ensure that your next leap of faith is a flying success.

The leading change process model, 12 Jan 2005
Organisations need change. We all know that. But how can an organisation adopt great ideas, tools, and methods, absorbing them in a way to stimulate change and get superior results?

Harvard-professor John P. Kotter has been observing this process for almost 30 years. What intrigues him is why some leaders are able to take these tools and methods and get their organizations to change dramatically - while most do not.

How many times have we not seen somebody get very excited about some new tool (CRM, e-business, etc.)? Yet two years later there is no performance improvement at all. Often because most of the organisation has rejected the change needed to make it happen.

When people need to make big changes significantly and effectively, Kotter finds that there are generally eight basic things that must happen:

1. INSTILL A SENSE OF URGENCY. Identifying existing or potential crises or opportunities. Confronting reality, in the words of Execution-authors, Charan and Bossidy.

2. PICK A GOOD TEAM. Assembling a strong guiding coalition with enough power to lead the change effort. And make them work as a team, not a committee!

3. CREATE A VISION AND SUPPORTING STRATEGIES. We need a clear sense of purpose and direction. In less successful situations you generally find plans and budgets, but no vision and strategy; or the strategies are so superficial that they have no credibility.

4. COMMUNICATE. As many people as possible need to hear the mandate for change loud and clear, with messages sent out consistently and often. Forget the boring memos that nobody reads! Try using videos, speeches, kick-off meetings, workshops in small units, etc. Also important is the teaching of new behaviours by the example of the guiding coalition

5. REMOVE OBSTACLES. Get rid of anything blocking change, like bosses stuck in the old ways or lack of information systems. Encourage risk-taking and non-traditional ideas, activities, and actions. Empowerment is moving obstacles out of peoples' way so they can make something happen, once they've got the vision clear in their heads.

6. CHANGE FAST. Little quick wins are essential for creating momentum and providing sufficient credibility to pat the hard-working people on the back and to diffuse the cynics. Remember to recognize and reward employees involved in the improvements.

7. KEEP ON CHANGING. After change organizations get rolling and have some wins, they don't stop there. They go back and make wave after wave of other actions necessary for long-term, significant change. Successful change leaders don't drop the sense of urgency. On top of that, they are very systematic about figuring out all of the pieces they need to have in place before they declare victory.

8. MAKE CHANGE STICK. The last big step is nailing big change to the floor and making sure it sticks. And the way things stick is through culture. If you can create a totally new culture around some new way of managing, it will stay. It won't live on if it is dependent on one boss or a couple of enthusiastic people who will eventually move on.

We can divide these eight steps in three main processes. The first four steps focus on de-freezing the organization. The next three steps make change happen. The last step re-freezes the organization on the next rung on the ladder.

I've personally used Kotter's change process in several e-business projects. It has helped me a lot. I highly recommend that you buy this easy-to-read and affordable book. Alternatively, read his Harvard Business Review article from Mar/Apr 1995 on the same subject.

Peter Leerskov,
MSc in International Business (Marketing & Management) and Graduate Diploma in E-business

Important reading, 20 Jan 2006
Ideal for those studying for HR at HNC level and above. Takes a lot of jargon out of the subject and strays away from buzz words and managerial techy speak.

A Handbook of Human Resource Management Practice, 03 Aug 2005
Very easy to read. All theories are explained in simple terms that are easily understood.

Lots of bullet points instead of long paragraphs. Theories demonstrated by simple table and diagrams.

Index by subject and a second index by author, with lots of references to other writers.

EXCELLENT BOOK - used for MBA

Highly Recommended !, 15 Mar 2005
Human resources professionals will find Michael Armstrong's book practical, helpful and relevant. It discusses all facets of current practice, including such relatively new developments as e-learning and recruiting, and it discusses how you can help your organization implement change. The book would make an excellent college text, since it covers HRM's evolution, principles, theories, practice, research, job descriptions and more. The author seems to have two goals: to provide comprehensive information about human resource management and to persuade upper level managers to integrate HRM into strategic planning. This would empower HR departments to generate broader organizational results. To get the most from this manual, given its textbook style, practitioners may wish to study it chapter by chapter. Since organizational philosophies, functions and practices differ, it even lends itself to further discussion when HRM professionals gather to share ideas and swap proven practices. We think those in the field will derive a great deal of value from this book.

Practical and Relevant to all Managers in an organisation, 02 May 2002
As a CIMA Student, I have found this book extremely useful for Paper 11 (OM) and no doubt will find it just a useful in later papers. As a supervisor I have found it practical and helpful in all areas of work directly and indirectly linked with staff management. A very good reference book for managers and students alike.

Enthusiastic review of all encompassing HRM handbook, 15 Apr 2002
Michael Armstrongs book is an invaluable tool for anyone new to management or to general HRM.
His topic coverage is so wide ranging as to leave nothing uncovered and whilst the number of topics does not lend itself to huge indepth coverage, it gives you more than enough information to be able to practically use. Should you wish to research further into any topic, there are numerous excellent references.
I have been using the book in conjuction with my P&D masters degree but find that I use it just as much in my day to day work.
The issues covered range from strategic HRM to specic team focus issues (motivation, teamworking etc) and in between cover the whole gamut of HRM from recruitment to employee realtions,from organisational learning to knowledge management.
Nothing is omitted.
If you are new to management, this book could become your bible. I highly recommend it.

Confidence - Oh yes, this book works, 06 Nov 2008
I picked up this book at Gatwick airport and as soon as I started it (on a beach in Tenerfie 24 hours later), I could not put it down. It was a brilliant read - so worth the minor investment. Having read a few of this 'type' of book, I can sincerely say that this one was certainly the most effective. Confidence is so important in young children especially and my husband is the Headmaster of Oakwood School in Chicehster; he promotes confidence throughout the school as he sees it as one of the most important life skills that the school can teach the children. After I read this book, I had the confidence to email the author and I am confident that he will come and visit the school and show the children how they can help themselves and well as the teachers and parents how thay can support their children as well as improve their own levels of confidence. Thank you for such a great book.........I have already bought 4 more copies and given them to friends who are currently struggling with their own confidence.

Well-written, practical, and helpful, 02 Nov 2008
**PLEASE NOTE: I gave this four stars initially, but on reflection tried to change it to five stars. Now the system won't let me! So consider this a five star book pls!**

I lost my job a few weeks ago and I felt extremely low. The circumstances were extremely 'challenging' - I shall say no more. I didn't want to go out or see my friends or speak to anyone. This book helped me a lot. There is a chapter on dealing with setbacks which helped me to gain much-needed perspective. In addition, I was feeling a surprisingly mixed bag of emotions, and one of the exercises helped me to work through my emotions. I was surprised at how much came flooding out, but once it was out, it really was 'better out than in'. Out of the thinking I've done in reading this book, I now have a plan to move my career in a different direction, which is making me feel in a much more positive frame of mind.

If you are feeling down but don't want to stay that way, I recommend this book.

CONFIDENCE is a life changer and I fully recommend it, 16 Sep 2008
After reading Rob Yeungs other books which I have found genuinely helpful I thought I would give this one a go too. It turned out to be one of the most helpful books on confidence I have come across. It is thought provoking, supportive, motivating and inspirational all at the same time.
Rob Yeung works on all areas of the confidence jigsaw, including recognising and capitalising on your strengths, challenging and changing unproductive thought patterns, setting motivating stretching but achievable goals and behaving with confidence.

What I like about this book is that it is based on researched techniques from a range of areas (including positive psychology and cognitive behavioural therapy) and it works long term. CONFIDENCE is not a quick fix and it takes work on your part to carry out the exercises and persist with them, but you reap the rewards. As Rob says confidence is an ongoing journey and we can always have more of it in all areas of our lives- and this is where this clever book comes in.

I think the areas that this book has helped me most include changing the way I think, dealing with and bouncing back from setbacks and setting goals for myself. For example before reading this book I spent allot of time excessively worrying which was counterproductive and affected my mood and productivity on a daily basis. However while working through this book I noticed allot of my thoughts were in fact only based on how I perceived the world and not based on facts, such as trying to predict the future even before it happened or trying to read what other people were thinking. Since learning how to challenge unhelpful thought patterns, I feel happier and calmer in myself and can catch a negative thought (known as an ANT) and eliminate it before it has a chance to affect me (oh and replace it with a more positive one too!). I must say I spend allot less time worrying and catastrophising now which has freed up allot of time and mental energy.

I have also noticed that I now have a different response to setbacks. I would normally respond to set backs by getting excessively emotional and freezing into inaction which had a knock on affect on my productivity. While reading confidence I experienced a health setback which would have knocked me off course but it didn't this time. I found I actually recovered more quickly than I would usually. As this book will tell you, you always have a choice of how you respond to situations and this it's self has had a positive effect on me.

Lastly I have found that setting goals based on what's important to me has shown me that I can do anything I put my mind to, I can reach out and grab the future I want and I have become happier and less anxious as a result. I now know I'm moving in the right direction. I have also started to sleep better which is a great side effect!

So overall this book does take some effort and persistence but it defiantly gives you more confidence and I would recommend it without hesitation. It's worth the money - you get a huge return on investment that you can use for the rest of your life.





A Must Read, 10 Sep 2008
I bought this book a few weeks ago and its already helped me to make some changes, specifically altering my mindset and dealing effectively with set backs. That's not to say its been a quick overnight fix, in fact its taken time and commitment and the author reiterates this himself throughout the book! I like his style - its very direct and to the point but still motivational to encourage you to start taking action in improving your confidence.

There's a good level of theory on NLP and positive physcology without being too technical and then at the end of each chapter it has really effective exercises to get you started.

I'm about halfway through the book now and can honestly say its definitely been worth the time and money I've invested so far...



Why 'Confidence' is a must-read for all, 09 Sep 2008
Rob Yeung is an established and successful writer. He brings all his wisdom and first hand experience together into the 224 pages of 'Confidence'. This is an especially interactive read, representing a route-map series of practical exercises and examples which makes one think hard about how to better enjoy life, work and relationships.

So impressed have I been with 'Confidence' that I've bought additional copies for other family members so that each can mark-up sections, make notes on its pages and fill in the exercises as they go. There really is something in this book for everyone. Rob Yeung's easy writing style is intimate - you can imagine him encouraging you along each step of the way as a trusted friend. Besides, his book has just given me the self-confidence to write my first ever book review - thanks Rob.

Wow - the first book you must read if you want to know about coaching, 31 Aug 2008
Simply the best. Its meant to be 5 stars but I made an error! Oops

You don't need to say more than that. The GROW model is simple, powerful, and works! The number of issues and topics related to coaching these days can begin to overcomplicate the issue. At its heart is a process for raising awareness and generating responsibility. End of story.

If you read this book, try it out and make a difference by helping someone else - it will be worthwhile.

One of the most accessible and influential books on Coaching, 25 Aug 2008
In this highly influential book, Sir John Whitmore describes what he believes coaching is, how it can be used, and the skills required for coaching. Whitmore also outlines his GROW model which can be used both in a personal, corporate and team context.

Chapters 1 to 4
explore what coaching is

Chapters 5 and 6
look at the skills of questioning

Chapters 7 to 10
introduce Whitmore's GROW model - Goals, Reality,Options and Will

Subsequent chapters discuss a range of topics - including motivation, coaching the corporation, feedback and assessment and coaching teams. Whitmore also includes chapters on emotional intelligence and spirtual intelligence and their relation to coaching.

This book is underpinned by Whitmore's belief in the values and potential of coaching and his emphasis on the performance-related, psychological principles on which he believes coaching is based. In this third edition, Whitmore explains more fully the principles of coaching and illustrates them with simple analogies both from business and sport.

This is an accessible and clearly written book which gives an invaluable introduction to the principles of coaching and the widely used GROW model. Each of the elements of the GROW model are carefully delineated with supporting coaching questions. This book is useful for all new coaches and managers using coaching skills in performance management - particularly, if they would like a model to complement outcomes based coaching models they may be aready be using in business or corporate coaching.



A very good introduction to coaching, 25 Apr 2008
Coaching for Performance by John Whitmore describes the skills and the art of coaching, as well as the benefits. The book is a very good introduction to coaching and is written in a very easy to read style.

A great guide for anyone in the training industry, 13 Jan 2007
Clear and with a straight forward layout, this book makes some relatively complex ideas very simple. I train drivers and instructors, and have made this one of my recommended texts due to the success I have had following Whitmore's approach. I use many of the techniques in the book as part of my training course. Enjoyable and inspiring to read, if you are stuck wondering which of the bewildering array of coaching books will give you a comprehensive yet understandable introduction to the subject - this is the one.

The "Grandfather" of Coaching Books - and Still One of the Best!, 23 Dec 2005
This book, now in its third edition, is the grandfather of coaching books and approaches. Much of what has come to be known as professional business coaching came from Timothy Gallway and Whitmore's sports training techniques. As such, the book provides a simple foundation for coaching based on the context of awareness and responsibility through asking questions and listening. He presents the G R O W model of coaching - Goal, Reality, Option, Will - as a format for coaching sessions.

The book begins with a few foundational beliefs of coaches. Unlike old models of management that work from the "carrot and stick" approach, a coach believes in the potential of the client. Whitmore believes that people are only able to change only that which they are aware. Responsibility must stay with the client if they are to perform. Questions raise awareness and yet maintain the client's responsibility. If the coach tells the coachee something, awareness may increase slightly, but responsibility in now in the hands of the coach, the source of the information. Questions cause the client to pay attention to their actions, think at higher levels, and provide feedback for the coach to work from.

The G R O W model provides a sequence of questioning and for the coaching session. A coach starts with the client's goal. Either an end goal, like "retire at age 45," or a performance goal, such as "write a new training manual by December." After further clarifying the goal the coach can move on to the current reality of the situation. Asking such questions as: What have you done on the manual up to now? What are the needs that you think a manual might help? What has kept you from finishing the manual these past two years? Options are then generated from the client as to how they can achieve their goal. Finally, What will you do? Whitmore builds several checks and balances into this last step to ensure performance.

The final section of the book is new territory in this 3rd edition. Coaching used to be about performance - doing, acheivement. In the past few years coaching has moved to underlaying motivations of personal fulfillment: the "why" underneath the desire to achieve performance goals. Whitmore includes new chapters on coaching for purpose, getting to life's meaning.

Of the dozen books on coaching that I own, this one has consistently been the book I refer back to as I try to explain to someone what is coaching: Believe in the potential of people; raise awareness and maintain responsibility through questions and listening; and follow the GROW model. All are the essence of good coaching.

Boring - we've heard it all before, 20 Apr 2008
Yet another management book that takes what we already know, dresses it up and then sells it back to us. Nothing new, nothing original, nothing worth paying for. Give it a miss!

Lead better, 11 Feb 2008
Great stuff from Jo Owen. I've always tried to play the straight man with my guys. If they're bad, I will quite literally lead them round the office by their nose, over desks and chairs, for five minutes or so to show them what happens to muppets. However if they come up with the goods, they get tossed a sweetener - Burtons voucher, golf brolley etc. Jo Owen gives me something to add to my arsenal. We've now started on a more 'human relations' route in the team, with feedback sessions on 'how does that make you feel' and 'how to value yourself and your colleagues'. I might think it's a lot of old cobblers myself, but if it keeps the troops happy, I'm happy.

A cracking book, 22 Jul 2007
This book is fantastic. A real eye-opener. It says obvious things when you read it, but you'd never think of it otherwise. A cracking read, and should be a must for anyone responsible for a team.

In My Top Three, 26 Aug 2006
I've read enough management books to fill an MBA course, but this